CompareGuru Financial Services is an authorised financial services provider FSP. 47696
“At the heart of it, customer satisfaction in short term insurance is driven by the provider’s ability, and perceived willingness, to meet the customer’s needs when a claim is made. Customers want insurance products that work, not gimmicks. And, they are willing to pay more for a reliable, value-for-money offering,” says Consulta CEO, Professor Adré Schreuder. “While start-up insurers might rely on lower prices and special promotions, Santam has established a reputation as a reliable insurance provider, having proven that it is transparent and delivers on its promises. Outsurance initially entered the market at a low-price point, however, they are on par with the industry score suggesting that they have not achieved the perceived value preposition.”
2016 | 2015 | % of Change | |
Santam | 81.3 | 80.0 | 1.6% |
Mutual and Federal | 77.7 | 78.9 | -1.5% |
Outsurance | 77.3 | 76. | 0.8% |
Auto & General | 76.0 | 75.9 | 0.1% |
Other | 74.2 | 76.2 | -2.7% |
Hollard | 71.2 | 71.8 | -0.8% |
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